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What we do


Since 2009 AuCoeurDuLuxe helps frontline staff develop their competencies, reach better performance, and adapt to today’s and tomorrow’s challenges.
AuCoeurDuLuxe helps organizations improve the efficiency of their learning program and consistently achieve best-in-class customer experience for a secure and sustainable future.

WE HELP YOU TO LEVERAGE YOUR INTERNAL RESOURCES TO MAKE DECISIONS BACKED BY DATA


WHO IS THIS FOR?


Sales Ambassadors and Frontliners

Why is it useful for Customer Services Representatives, Sales Ambassadors and Frontliners?

Omnichannel requires to control communications and shopping experience consistency. ACDL: The Academy offers a learning approach to build a cohesive and engaged team to ensure one brand language and increase basket size value.

Trainers

Why is useful for the Trainers?

Engaging your learners while assesing their performance is getting easier than ever. AuCoeurDuLuxe helps you to move from offline to online: digitization services, E-learning platform, library… will help you save time and be agile.

Boutique and F&B Managers

Why is this useful for the Boutique and F&B Managers?

 

In our fast changing environment, your learners need to develop an entrepreneurial mindset and gain business acumen. AuCoeurDuLuxe offers off-the-shelves or bespoke micro learning contents easy to plug and play to major Learning Management System that fit right in their workflow. They access the latest shopping trends and practice their new skills at their own pace.

E-LEARNING

ACCESS CONTENT ANYWHERE AND ANYTIME
AT A FRACTION OF THE COST


Without AuCoeurDuLuxe


  • You have no time to develop content
  • You struggle to implement an E-learning solution
  • Your staff lack engagement
  • Your Learning Management System does not meet your business needs.
  • You have difficulties to measure your training impact

With AuCoeurDuLuxe


  • You select contents you need from the Library
  • You enjoy a plug and play solution
  • You create a community and drive growth through people
  • You offer an experience that fits your staff workflow and builds their confidence
  • You get a real time dashboard to evaluate your learning input

RETAIL ANALYTICS

KNOWLEDGE IS GREATER POWER WITH DATA


Without AuCoeurDuLuxe


  • Your data is organised in sylos
  • You have no easy access to deep analytical insights
  • You have limited tools to measure training impact
  • You have to deal with one short survey

With AuCoeurDuLuxe


  • You have access to a consolidated dashboard
  • You get powerful insights to see the big picture
  • You can map your internal competency & retail performance
  • You get instant survey results and analytics

Without AuCoeurDuLuxe


  • Your data is organised in sylos
  • You have no easy access to deep analytical insights
  • You have limited tools to measure training impact
  • You have to deal with one short survey

With AuCoeurDuLuxe


  • You have access to a consolidated dashboard
  • You get powerful insights to see the big picture
  • You can map your internal competency & retail performance
  • You get instant survey results and analytics

TRAINING DEVELOPMENT

IF YOU CAN’T BUILD IT, BUY IT


Without AuCoeurDuLuxe


  • You are missing resources to cope with production needs
  • You face the challenge to effectively localize your content
  • You seek flexible solutions to expand internationaly

With AuCoeurDuLuxe


  • You get bespoke content within a short period of time
  • You get access to an International network of training professionals
  • You onboard a dedicated trainer to support requirements.

WHY AUCOEURDULUXE?


100,000+

users trained

900+

E-learning
modules
created

27,000+

Surveys
conducted

97%

clients happy
to recommend

20x

faster training

3x

budget savings

AuCoeurDuLuxe has built a loyal customer base including many leading brands across a diverse range of industries. What they say about us:


“AuCoeurDuLuxe has been the key enabler for us to successfuly expand SK-II in Travel Retail. Their professionalism and their expertise on BA training and mystery shopping had a great impact on our sales performance. They are a key partner to SK-II #1 and most important business driver in advocacy.
– Gregory Carrier, Previously APAC Travel Retail Director.”

“I have to say the experience with AuCoeurDuLuxe is above the cut. They advised me effectively and their project management allowed me to gain time in managing the creation of the training department for Pernod Ricard. I highly recommend them.
– Virginie Bievre, Learning & Development Director”

“ACDL: The Academy was a perfect solution to host our product information and build a community. They created contents, handled community management and we built a real partnership with the team. The results have been beyond our expectations and we do recommend AuCoeurDuLuxe.
– Andre Marzloff, APAC Travel Retail Managing Director”

“AuCoeurDuLuxe are really able to understand a brand DNA. Obviously it is natural to be skeptical about training consultants. I used external trainers solutions before and that ended up not representative of our corporate values and too generic. Nevertheless our experience working with AuCoeurDuLuxe was great. They created training contents for Weston that energized our sales team and they were highly committed to answer all our needs. I do recommend them.
– Thierry Oriez, Chairman & CEO”