How will Hong Kong’s luxury retail market be different in the post-COVID world? The pandemic has drastically impacted the retail industry: the way luxury groups are selling as much as the way shoppers are buying. Some changes are more obvious than others but will not stay long: the lack of tourists, the rent discount offered by […]
Our President, Laurence OUAKNINE is invited to Hong KongEcho Magazine’s interview to talk about the latest customers trend. Is this the end of brick-and-mortar retail as we know it? What is the role of frontline staff despite e-commerce? How does the training trend transfer from face-to-face mode to digital mode? Find out all this and […]