Givenchy Parfums

Givenchy Parfums

Case Study for Digital Learning: GIVENCHY A digital training tool easily accessible for the salespersons in store Background Products information is essential to any brand and even more so in the cosmetics industry. Givenchy Beauty wanted to improve its salesforce...
Pernod Ricard

Pernod Ricard

Case Study for Talent Outsourcing PERNOD RICARD Increasing conversion rates in Travel Retail point of sales. Background Pernod Ricard turned to AuCoeurDuLuxe to develop a strategic initiative aiming to increase sales in the fast paced environment of Travel Retail. One...
Moët Hennessy Selling Ceremony

Moët Hennessy Selling Ceremony

Case Study for Training Content Creation MOET HENNESSY Creating a specific selling ritual for the brand, directed to travel retail clients. Background Training frontline staff is a priority for many brands wanting to offer their clients a memorable and differentiating...
Net Promoter Score Omega

Net Promoter Score Omega

Case Study for Research & Studies: Net Promoter Score for SWATCH GROUP How to measure clients satisfaction in stores. Background For OMEGA, one of its high-end brands, SWATCH GROUP wanted to analyse its own clients’ satisfaction on points of sales and evaluate how...