CURATED CONTENT FOR FRONTLINE STAFF
Whether your business is in the fashion, cosmetics, wine or jewellery industry, our comprehensive online luxury retail training can elevate the way your sales associates and other frontline staff think about customer service. Our online training series is:
Engaging
Visual, colouful and inviting to use.
Transformational
Concrete “how to” customer interaction examples.
Actionable
Quiz and activities suggestions to turn learning into actions.
A LIBRARY THAT SUPPORTS GOALS PERFORMANCE AND SKILLS DEVELOPMENT
Tailored around four main themes, the AuCoeurDuLuxe online content library focuses on training core skills that frontline staff need to excel in the luxury retail industry.
MUST HAVE
Improve Team Leadership Skills, Drive Store Performance and Promote Products
LEAD
Courses to inspire, empower & leverage people.
Development, coaching, engagement, teamwork, communication, leadership.
THINK
Courses for strategy, goals, and future.
Business acumen, decision making, goal setting, planning, strategic thinking, innovation.
DRIVE
Control your business, actions and results.
Theme: performance, results & KPIs, initiative, established focus, operations, planning.
DEVELOP
Continued growth for expertise & mastery.
Topics: agility, accountability, self-confidence, learning, consistency, awareness.
POWER
Ignite positive customer experience.
Topics: Merchandising, service, selling, Clienteling, Brand/product knowledge.
CHANGE
Dare to do things differently.
Training topics: entrepreneurship, openness, adaptability, flexibility, resilience.
TREND CATALOG
A constantly evolving and growing catalog of contents addressing the hot topics of the year and helping you navigate change.
New: Adapting to the New Retail.
FIT CATALOG
Because your frontline staff needs to adapt to the needs of your industry, brand and market customer,
- Industry specific: Wine, Fashion, Watches, Jewellery, Cosmetics….
- Region / country specifics
- Brand knowledge
FIT CATALOG
Because your frontline staff needs to adapt to the needs of your industry, brand and market customer,
- Industry specific: Wine, Fashion, Watches, Jewelry, Cosmetics….
- Region / country specifics
- Brand knowledge
ONBOARDING CATALOG
Whether it’s fashion, cosmetics or other luxury retail goods services, this micro-learning training covers the fundamentals sales associates need when starting in their new role.
