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Course details

With a rapid technology evolution, service and shopping is redefined almost everyday. The digital era is really changing the way we interact with shoppers and we can no longer treat this in silo but rather as part of the brand service. Discover with us the shoppers’ mindset and selling approach.

To gain this Module:

  • Clients’ habits and expectations
  • Digital integration in selling
  • Shopping era insight
  • Clients’ journey and profile

Reference 0029

  1. Target Audience:
    • Senior Sales Ambassador
  2. Industry:
    • Beauty
    • Fashion
    • Food & Beverage
    • Travel Retail
    • Watch & Jewellery
    • Wine & Spirits
  3. Type of Content:
    • GameGame
    • ReadingReading
  4. Difficulty Level:
  5. Language Available:
    • English
    • Simplified Chinese
    • Traditional Chinese

Skills covered in this course

Digital Integration in Selling
Shoppers Habits and Expectations
Shoppers Journey and Profile

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