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Course details

THIS MODULE IS PART OF THE NEW RETAIL SERIES​

Moving from physical to digital selling? In this module, we share tips to improve your communication skills and deepen relationship with your customers.

To gain in this module:

  • Active listening
  • Behaviors in communication
  • How to have outstanding customer service
  • Listening skills

Reference 0033

  1. Target Audience:
    • Senior Sales Ambassador
  2. Industry:
    • Beauty
    • Fashion
    • Food & Beverage
    • Travel Retail
    • Watch & Jewellery
    • Wine & Spirits
  3. Type of Content:
    • GameGame
    • ReadingReading
  4. Difficulty Level:
  5. Language Available:
    • English
    • Simplified Chinese

Skills covered in this course

Behaviors in Communication
How to Have Outstanding Customer Service
Listening Skills

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