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Course details

NEW RETAIL SERIES

Where do shoppers buy today? That is an important question, that leads to the 21st century shopping landscape. With increasing channels’ expansions, shoppers have changed and keep changing, the way they browse, shop and buy. Are you familiar with the channels and how are you integrating them in your selling? Find out more what’s being channels, to use it in your interaction with shoppers.​

To gain this module:

  • Omni interaction principles
  • Clients’ habits and expectations of channels
  • Channels acumen
  • Associate Impact in the omni

Reference 0030

  1. Target Audience:
    • Senior Sales Ambassador
  2. Industry:
    • Beauty
    • Fashion
    • Food & Beverage
    • Travel Retail
    • Watch & Jewellery
    • Wine & Spirits
  3. Type of Content:
    • GameGame
    • ReadingReading
  4. Difficulty Level:
  5. Language Available:
    • English
    • Simplified Chinese

Skills covered in this course

Associate Impact in the Omni
Omni-Interaction Principles
Shoppers Habits and Expectations of Channels

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