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Course details

The past two years have seen a drastic change in the way clients interact with their favourite brands. Today they have become more digital savvy, knowledgeable and time conscious. To satisfy our client’s new expectations, retail has gone into an accelerated transformation giving way to the New Retail, where technology has made it possible for digital elements to enhance the clients journey. Find out more about this new concept and understand why you are a key driver.


To Gain in this module:

  • New Retails Concepts
  • Best-in-Class Technologies
  • Associate’s Role

Reference 0036

  1. Target Audience:
    • Senior Sales Ambassador
  2. Industry:
    • Beauty
    • Fashion
    • Food & Beverage
    • Travel Retail
    • Watch & Jewellery
    • Wine & Spirits
  3. Type of Content:
    • GameGame
    • ReadingReading
    • VideoVideo
  4. Difficulty Level:
  5. Language Available:
    • English
    • Simplified Chinese

Skills covered in this course

Key Skills in Omni Channel Service
Role of People in Omni Channel
What is New Retail?

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