ACDL: The Academy is easy to use anytime, anywhere, on the job or on the go. Available on iOS, Android and Web. Improve and develop your frontline staff’s skills with our user-friendly, convenient luxury retail customer service training and e-learning platform.
OUR PLATFORM
ACDL: The Academy is easy to use anytime, anywhere, on the job or on the go. Available on iOS, Android and Web. Improve and develop your frontline staff’s skills with our user-friendly, convenient luxury retail customer service training and e-learning platform.
OUR PLATFORM
ANY DEVICE, ANYWHERE
The ACDL luxury sales customer service training platform is a mobile-first application available on iOS and Android that also delivers to desktops.
ANY DEVICE, ANYWHERE
This is a mobile-first application available on iOS and Android that also delivers to desktop.
IDENTIFY THE SKILLS YOUR TEAM NEEDS
All the KPIs needed to evaluate your learning input and keep track of your training priorities- whether it is soft or hard skills, our luxury retail customer service e-learning platform has got you covered.
ENGAGE WITH GAMIFICATION
Create challenges, earn badges, initiate team competitions.
Activities & Learning Games
More than 15 different learning activity formats – all of them fully customisable courses, games, quizzes, battles, surveys and role plays.
Badges & Leaderboards
Motivate your learners to get involved and go the extra mile with a little friendly competition.
ENGAGE WITH GAMIFICATION
Create challenges, earn badges, initiate team competitions.
Activities & Learning Games
More than 15 different learning activity formats – all of them fully customisable courses, games, quizzes, battles, surveys and role plays.
Badges & Leader Boards
Motivate your learners to get involved and go the extra mile with a little friendly competition.
COMMUNICATE
Push communications, News Feeds, Like and Share Options.
The news feed is where admins can publish all the latest news, questionnaires or call for a quiz battle! Like share and bookmark options available for learners.
News Release
Frontline staff/ learners will use the reply function to share their comments and pictures from the field.
DRIVE MOTIVATION
Learner Stats
Time spent, training courses completed, points scored for each individual learner.
Rewards
See at a glance the badges and certifications you can earn in each training course.
DRIVE MOTIVATION
Learner Stats
Time spent, training courses completed, points scored for each individual learner
Rewards
See at a glance the badges and certifications you can earn in each training course
YOUR BRANDED APP
Your fully customisable learning platform
We create a dedicated online luxury service training and e-learning platform access available in multiple languages – so your frontline staff can get the best customer service training in their preferred language. With the option to customise the platform to suit your brand, staging your brand image attitude and products have never been easier. We’ve also included a function where admins can highlight your brand strategy and philosophy.
Embracing your brand DNA and Industry
Digitise and create content in line with your brand DNA. We create bespoke content, deliver efficient digital content and strategic recommendations to help drive selling skills and service excellence in each store.
More than a learning solution. We are your partner.
We build a learning solution that delivers the results you are after. From implementation to content, ongoing support, and strategic services, we’ve got you covered.
Bespoke Content
AuCoeurDuLuxe E-learning expertise
AuCoeurDuLuxe has collaborated with leading Luxury Groups:
Case Study
Givenchy
Product information is essential to any brand and even more so in the cosmetics industry. Givenchy Parfums wanted to improve its salesforce products’ knowledge in Asia Pacific duty free shops.