TAILOR-MADE TRAINING CONTENT
SPECIFIC & CUSTOMISED FOR EACH BRAND!
SPECIFIC & CUSTOMISED FOR EACH BRAND!
TRAINING MODULES
Creation
Adaptation & localisation
Adaptation & localisation
SELLING EXPERTISE
Selling ceremony
Selling techniques
Selling excellence
Luxury essentials
WeChat as a selling tool
Selling techniques
Selling excellence
Luxury essentials
WeChat as a selling tool
MINDSET CHANGE
Customer experience mindset
Retail in the digital work
Cultural specificities: Chinese customers
Retail in the digital work
Cultural specificities: Chinese customers
MANAGERS EMPOWERMENT
Communication
Leadership
Delegate and motivate
Coaching
Leadership
Delegate and motivate
Coaching
TRAINERS EMPOWERMENT
Train The Trainer Program
Engage participants
Engage participants
CLASSROOM TRAINING
ACDL supports International Learning & Development projects with:
• Certified trainers in twelve (12) countries
• A multilingual and localized training course catalogue
• The ability to manage local projects for brands
• An expertise in tailoring training to brand specific needs
• An existing large range of proven tools.
CASE STUDIES
Moët Hennessy Selling Ceremony
Training frontline staff is a priority for many brands wanting to offer their clients a memorable and differentiating shopping experience. Moët Hennessy wanted to develop such unique experience, leveraging its many “Brand Ambassadors”.