Excellence is not a specific moment in your relationship with your customer, it is rather the conclusion of a whole experience. In this module, learn the 6 key steps to support everyone who comes through your doors! To gain in this module:– Customers’ needs– Key steps in your service– Closing the sale– Questioning techniques
In this module discover four c19 shopping profiles, that will help you identify passengers changed mindset, expectations and how to flex your service accordingly. To gain in this module:– The “New Normal” 4 shoppers style– How to recognize them – What their shopping mindset is– How to service based on styles– How to engage with […]
