Excellence is not a specific moment in your relationship with your customer, it is rather the conclusion of a whole experience. In this module, learn the 6 key steps to support everyone who comes through your doors! To gain in this module:– Customers’ needs– Key steps in your service– Closing the sale– Questioning techniques
Get very operational rules to be used like a toolbox, according to the situation of the selling conversation, to increase your basket size. To gain in this module: FAB technique Why to upsell The sacrifice technique 7 golden rules 3 level of needs Reference 0051