Loading...

Boost Allowance in Hainan

Benefit from the latest allowance regulation to boost your sales in travel retail. Get very operational tips to be used to sell to your travellers. In this course, you will gain: Key information on HAINAN Why boosting allowance 6 golden rules to strive Real case scenario

By acdl icon-user  /  October 27, 2021 icon-time  /  0 icon-speech-bubble

Closing the Sales

That last important step to succeed your customer is also an important part of the experience. WHY? Because you will convince and reassure to successfully close the sale while building a long-term relationship with your client. In this module, you will learn how to close the sale. To gain in this module: Closing Techniques Overcoming […]

By acdl icon-user  /  October 8, 2021 icon-time  /  0 icon-speech-bubble

Increase Basket Size

Get very operational rules to be used like a toolbox, according to the situation of the selling conversation, to increase your basket size. To gain in this module: FAB technique Why to upsell The sacrifice technique 7 golden rules 3 level of needs Reference 0051

By acdl icon-user  /  October 1, 2021 icon-time  /  0 icon-speech-bubble

Customer Service

Excellence is not a specific moment in your relationship with your customer, it is rather the conclusion of a whole experience. In this module, learn the 6 key elements to support everyone who comes through your doors! To gain in this module: Key steps in your service Customer’s needs Questioning techniques Closing the sales Reference […]

By acdl icon-user  /  October 1, 2021 icon-time  /  0 icon-speech-bubble

Understanding Customer Needs

Some customers expect speedy service, as they know exactly what they need. Others want a gentle pace, browsing through the store before they decide on what they would like.​ Learn how to understand your customers needs, to help you create a strong selling angle. To gain in this module: Key topics to dig in Questions […]

By acdl icon-user  /  October 1, 2021 icon-time  /  0 icon-speech-bubble

Clienteling

Clienteling is like a boomerang, you got to throw it precisely for it to come back at you! There is no luck in getting a shopper back, you must build the relationship that will make them be engaged to you and your brand. Learn the key best practices to become a STAR on setting your […]

By acdl icon-user  /  October 1, 2021 icon-time  /  0 icon-speech-bubble

First Impressions

How much time does it take to form an impression of someone? Find it out in this module, where we share the different judgements, a shopper will quickly make when interacting with you for the first time. The more you know about what shoppers are expecting from you, the easier it will be to make […]

By acdl icon-user  /  October 1, 2021 icon-time  /  0 icon-speech-bubble