Coaching Toolbox

Help your team make better decisions, solve problems that are holding them back and learn new skills with this coaching toolbox. To gain in this module: Active listening method Templates to use Personal development plan approach Grow model techniques Reference 0068

By acdl  /  October 8, 2021  /  0

Closing the Sales

That last important step to succeed your customer is also an important part of the experience. WHY? Because you will convince and reassure to successfully close the sale while building a long-term relationship with your client. In this module, you will learn how to close the sale. To gain in this module: Closing Techniques Overcoming […]

By acdl  /  October 8, 2021  /  0

Live-Streaming Sales: Get Ready

Livestreaming sales are expected to reach up USD169 trillion in 2021 in China. More and more people learn to be a professional anchor and are now becoming livestreaming e-commerce hosts. Innovate in your selling practice and join the trend! In this module you will acquire the fundamentals knowledge to start broadcasting. Reference 0041

By acdl  /  October 8, 2021  /  0

Distance Selling: Listening Skills

THIS MODULE IS PART OF THE NEW RETAIL SERIES​ Moving from physical to digital selling? In this module, we share tips to improve your communication skills and deepen relationship with your customers. To gain in this module: Active listening Behaviors in communication How to have outstanding customer service Listening skills Reference 0033

By acdl  /  October 8, 2021  /  0

Personal Branding

TRAIN THE VIRTUAL SPEAKER SERIE​ Looking good on stage is important. Most people think that building a personal brand is a very difficult task. But that is a misconception. This is because one might not know where to begin. In this module, you will get tips from News presenter to look fabulous ! To gain […]

By acdl  /  October 8, 2021  /  0

A Winning Voice

TRAIN THE VIRTUAL SPEAKER SERIES Moving from physical to digital. In this module, we share tips to prepare your voice and deliver a professional speech to your listeners. To gain in this module: Vocal characteristics How voice influences your relationship? How to use your voice to get greater impact on listeners? Reference 0023

By acdl  /  October 8, 2021  /  0

Field Coaching Fundamentals

Coaching is unlocking a person’s potential to maximize their own performance.  To gain in this module: What is coaching How coaching can help you to manage team How to build a coaching environment Important coaching rules Reference 0067

By acdl  /  October 1, 2021  /  0

Boosting Performance

This practical training makes it easy for you to raise performance bar and focus your team on your organization’s top priorities. To gain in this module: Setting performance goals Characteristics of a high performing team Measure performance Reference 0060

By acdl  /  October 1, 2021  /  0

Handling Team Conflict

As a manager, you may have to handle several conflicts with your team in your daily activities. This module discovers practical tools to handle them and strengthen your position. To gain in this module: 4 golden rules 9 key steps Hot & cold conflicts Conflict styles Reference 0059

By acdl  /  October 1, 2021  /  0

Leadership Challenges

There are different challenges of leadership: external, coming from people and situations; internal… We will explore the main common ones and share tips to overcome them. To gain in this module: Solution for team challenges Solution for personal challenges Reference 0054

By acdl  /  October 1, 2021  /  0

Everyone Can Be a leader

Become a successful leader. This course will help you to understand your own leadership style and how to develop your competencies to deliver results. To gain in this module: 4 leadership styles Leader Behaviours Leader skills Reference 0053

By acdl  /  October 1, 2021  /  0

Increase Basket Size

Get very operational rules to be used like a toolbox, according to the situation of the selling conversation, to increase your basket size. To gain in this module: FAB technique Why to upsell The sacrifice technique 7 golden rules 3 level of needs Reference 0051

By acdl  /  October 1, 2021  /  0

Customer Service

Excellence is not a specific moment in your relationship with your customer, it is rather the conclusion of a whole experience. In this module, learn the 6 key elements to support everyone who comes through your doors! To gain in this module: Key steps in your service Customer’s needs Questioning techniques Closing the sales Reference […]

By acdl  /  October 1, 2021  /  0

Understanding Customer Needs

Some customers expect speedy service, as they know exactly what they need. Others want a gentle pace, browsing through the store before they decide on what they would like.​ Learn how to understand your customers needs, to help you create a strong selling angle. To gain in this module: Key topics to dig in Questions […]

By acdl  /  October 1, 2021  /  0

Clienteling

Clienteling is like a boomerang, you got to throw it precisely for it to come back at you! There is no luck in getting a shopper back, you must build the relationship that will make them be engaged to you and your brand. Learn the key best practices to become a STAR on setting your […]

By acdl  /  October 1, 2021  /  0

First Impressions

How much time does it take to form an impression of someone? Find it out in this module, where we share the different judgements, a shopper will quickly make when interacting with you for the first time. The more you know about what shoppers are expecting from you, the easier it will be to make […]

By acdl  /  October 1, 2021  /  0

Distance Selling: Model Presentation

While you are probably used to present your model in-person, running a remote presentation creates very specific challenges. Learn how to adapt to distance selling and to make your customers buy without touching! To gain in this module: Usage of right vocabulary Instill value of luxury Introduce model in a digital environment Romanticize presentation Reference […]

By acdl  /  October 1, 2021  /  0

Digital Mindset

With a rapid technology evolution, service and shopping is redefined almost everyday. The digital era is really changing the way we interact with shoppers and we can no longer treat this in silo but rather as part of the brand service. Discover with us the shoppers’ mindset and selling approach. To gain this Module: Clients’ […]

By acdl  /  October 1, 2021  /  0

New Retail

The past two years have seen a drastic change in the way clients interact with their favourite brands. Today they have become more digital savvy, knowledgeable and time conscious. To satisfy our client’s new expectations, retail has gone into an accelerated transformation giving way to the New Retail, where technology has made it possible for […]

By acdl  /  October 1, 2021  /  0

Introducing OMNI- Channel Clients

NEW RETAIL SERIES Where do shoppers buy today? That is an important question, that leads to the 21st century shopping landscape. With increasing channels’ expansions, shoppers have changed and keep changing, the way they browse, shop and buy. Are you familiar with the channels and how are you integrating them in your selling? Find out […]

By acdl  /  October 1, 2021  /  0