Excellence is not a specific moment in your relationship with your customer, it is rather the conclusion of a whole experience. In this module, learn the 6 key steps to support everyone who comes through your doors! To gain in this module:– Customers’ needs– Key steps in your service– Closing the sale– Questioning techniques
Are you a little tired at work? In this course you will learn how to recharge your battery with our effective stretching method. Are you ready ?
Are you ready to become an eco-friendly person? In this course, you will learn how to conserve energy, acquire helpful tips for printing and recycling, and be a game-changer at the workplace! To gain in this module:– Conserve energy– Use recyclables– Carbon footprint– Green challenge
In this course you will understand more about gender equality, know the milestones and the heroes marked in the history of gender equality. To gain in this module:– What is Gender Equality– History of Gender Equality– Excellent Female Figures– International Women’s day
You may hear a lot about CSR, such as news about your company’s initiatives. But do you know exactly what it means? Find out why Corporate Social Responsibility is important, and learn why you should be a proud ambassador for your own company’s initiatives. Join the movement and contribute to better business and a better […]
Breathing is essential in your life: it enables your heart to pump, oxygenates your brain and helps you to deal with your stress. But do you know how to breathe properly? In this course you will learn the proper way of breathing, you will also acquire some helpful breathing tips, and conduct a mini breathing […]
With this module, dig deeper into the universe of Retail. Challenge yourself to become a Boutique Manager for a day: will you be able to manage your own store? To gain in this module:– A day as Boutique Manager– Boutique Organisation– Retail Is Detail
The Retail concept keeps evolving to reflect the constant change in our environment. With this course, discover more about this concept and grab on the latest changes. To gain in this module:– What is Luxury– The future of Luxury– How to sell a Luxury product
In this module discover four c19 shopping profiles, that will help you identify passengers changed mindset, expectations and how to flex your service accordingly. To gain in this module:– The “New Normal” 4 shoppers style– How to recognize them – What their shopping mindset is– How to service based on styles– How to engage with […]
Feel in a sales dead end caused by passengers hitting the break with spending? Facing “do I really need it” from shoppers is a reality of the new normal. Dive into our tips to know how to overcome this challenge. To gain in this module:– What to know about mindful spending– How to connect with […]
Being part of a luxury company is an amazing experience, you may wonder what does it mean though. This course is designed to help you understand the true meaning of luxury. Thousands of other ambassadors have benefited from it to strive in their professional life. To gain in this module:– What is Luxury– The future of Luxury– How […]
In this module, learn how to identify your clients’ shopping styles and get tips on how to boost your sales and provide a great service. To gain in this module:－Tips for each clients’ style－Understanding of purchase behaviors－What clients expect from you
With this module, dig into the universe of Retail. Understand a boutique key performance indicators and test your own knowledge in that field. To gain in this module:– How to evaluate a boutique– How to improve stock management– The importance of visual merchandising– How to measure clients’ experience
Do you have to sell over the phone to your traveller’s friends? Do not miss the opportunity to close the deal. In this course, you will gain: Selling tips Real case scenario And you will be able to test yourself with our game!
Benefit from the latest allowance regulation to boost your sales in travel retail. Get very operational tips to be used to sell to your travellers. In this course, you will gain: Key information on HAINAN Why boosting allowance 6 golden rules to strive Real case scenario
Help your team make better decisions, solve problems that are holding them back and learn new skills with this coaching toolbox. To gain in this module: Active listening method Templates to use Personal development plan approach Grow model techniques Reference 0068
That last important step to succeed your customer is also an important part of the experience. WHY? Because you will convince and reassure to successfully close the sale while building a long-term relationship with your client. In this module, you will learn how to close the sale. To gain in this module: Closing Techniques Overcoming […]
Livestreaming sales are expected to reach up USD169 trillion in 2021 in China. More and more people learn to be a professional anchor and are now becoming livestreaming e-commerce hosts. Innovate in your selling practice and join the trend! In this module you will acquire the fundamentals knowledge to start broadcasting. Reference 0041
THIS MODULE IS PART OF THE NEW RETAIL SERIES Moving from physical to digital selling? In this module, we share tips to improve your communication skills and deepen relationship with your customers. To gain in this module: Active listening Behaviors in communication How to have outstanding customer service Listening skills Reference 0033
TRAIN THE VIRTUAL SPEAKER SERIE Looking good on stage is important. Most people think that building a personal brand is a very difficult task. But that is a misconception. This is because one might not know where to begin. In this module, you will get tips from News presenter to look fabulous ! To gain […]
TRAIN THE VIRTUAL SPEAKER SERIES Moving from physical to digital. In this module, we share tips to prepare your voice and deliver a professional speech to your listeners. To gain in this module: Vocal characteristics How voice influences your relationship? How to use your voice to get greater impact on listeners? Reference 0023
To gain in this activity: What is cognac? Where is it made? Growth areas Reference 0071
Coaching is unlocking a person’s potential to maximize their own performance. To gain in this module: What is coaching How coaching can help you to manage team How to build a coaching environment Important coaching rules Reference 0067
This practical training makes it easy for you to raise performance bar and focus your team on your organization’s top priorities. To gain in this module: Setting performance goals Characteristics of a high performing team Measure performance Reference 0060
As a manager, you may have to handle several conflicts with your team in your daily activities. This module discovers practical tools to handle them and strengthen your position. To gain in this module: 4 golden rules 9 key steps Hot & cold conflicts Conflict styles Reference 0059
There are different challenges of leadership: external, coming from people and situations; internal… We will explore the main common ones and share tips to overcome them. To gain in this module: Solution for team challenges Solution for personal challenges Reference 0054
Become a successful leader. This course will help you to understand your own leadership style and how to develop your competencies to deliver results. To gain in this module: 4 leadership styles Leader Behaviours Leader skills Reference 0053
Get very operational rules to be used like a toolbox, according to the situation of the selling conversation, to increase your basket size. To gain in this module: FAB technique Why to upsell The sacrifice technique 7 golden rules 3 level of needs Reference 0051
Excellence is not a specific moment in your relationship with your customer, it is rather the conclusion of a whole experience. In this module, learn the 6 key elements to support everyone who comes through your doors! To gain in this module: Key steps in your service Customer’s needs Questioning techniques Closing the sales Reference […]
Some customers expect speedy service, as they know exactly what they need. Others want a gentle pace, browsing through the store before they decide on what they would like. Learn how to understand your customers needs, to help you create a strong selling angle. To gain in this module: Key topics to dig in Questions […]
Clienteling is like a boomerang, you got to throw it precisely for it to come back at you! There is no luck in getting a shopper back, you must build the relationship that will make them be engaged to you and your brand. Learn the key best practices to become a STAR on setting your […]
How much time does it take to form an impression of someone? Find it out in this module, where we share the different judgements, a shopper will quickly make when interacting with you for the first time. The more you know about what shoppers are expecting from you, the easier it will be to make […]
While you are probably used to present your model in-person, running a remote presentation creates very specific challenges. Learn how to adapt to distance selling and to make your customers buy without touching! To gain in this module: Usage of right vocabulary Instill value of luxury Introduce model in a digital environment Romanticize presentation Reference […]
With a rapid technology evolution, service and shopping is redefined almost everyday. The digital era is really changing the way we interact with shoppers and we can no longer treat this in silo but rather as part of the brand service. Discover with us the shoppers’ mindset and selling approach. To gain this Module: Clients’ […]
The past two years have seen a drastic change in the way clients interact with their favourite brands. Today they have become more digital savvy, knowledgeable and time conscious. To satisfy our client’s new expectations, retail has gone into an accelerated transformation giving way to the New Retail, where technology has made it possible for […]
NEW RETAIL SERIES Where do shoppers buy today? That is an important question, that leads to the 21st century shopping landscape. With increasing channels’ expansions, shoppers have changed and keep changing, the way they browse, shop and buy. Are you familiar with the channels and how are you integrating them in your selling? Find out […]
To gain in this activity: What is Cigar? Cigars’ flavor, size and shape How to cut and light it? Reference 0043
Cognac for Experts Learn everything you need to know in this expert content. Discover how vineyards impact the taste of each brand and be ready to look as a connoisseur! To gain in this activity: Soil Types Aroma Influence Maturation Attribute Reference 0072
